Auction Rules & Important Information

General Terms

By placing an offer or participating in an auction on GovernmentAuction.com, you agree to the terms outlined below. These rules apply to all purchases made through our website, whether online, by phone, or through a representative.

LAND AUCTION RULES (Vacant Land Only)

Payment Timing & Due Diligence

Due Diligence Period (Four Calendar Days)

At the conclusion of an auction, the winning bidder’s payment method on file will be charged immediately for the full invoice amount. Winning bidders are granted a four (4) calendar day due diligence period following the close of an auction to review the property and confirm their purchase decision.  If, during the four (4) calendar day due diligence period, the buyer determines that the property does not meet their expectations for any reason, the buyer may submit a written refund request to our customer service team. This allows buyers time to complete their research and confirm the property meets their expectations. Upon timely written request within the 4 calendar day due diligence period, the buyer will receive a 100% refund of the purchase price. Refund requests must be received before 11:59 PM (Pacific Time) on the fourth calendar day following auction close. After the 4 calendar day due diligence period has expired, all land sales are final and non-refundable.

During this four (4) day due diligence period, buyers are encouraged to:

– Review the full property listing and attached documentation
– Research zoning, access, taxes, utilities, and intended use
– Contact the county using the APN or PID for verification
– Speak with our customer service team if any questions arise

Failure to Communicate

If no cancellation request is received during the four (4) calendar day due diligence period, the purchase will be considered final and non-refundable.

Non-Responsive Buyers

Buyers are responsible for ensuring their contact information is accurate and for monitoring email communications following auction close. Failure to respond to communications does not extend or pause the due diligence period.

ASSET AUCTION RULES (Jewelry, Coins, Art, Memorabilia)

Payment Timing

Immediate Payment Authorization

At the conclusion of the auction, the winning bidder’s payment method on file will be charged immediately for the full invoice amount.

By placing a bid, bidders authorize Government Auction to process payment automatically if they are the winning bidder.

No additional approval or confirmation is required after auction close.

All Sales Final Policy

All asset sales are final once payment has been processed.

Assets are sold as described in the auction listing. It is the bidder’s responsibility to review item descriptions, photos, and specifications prior to placing a bid.

Damaged or Defective Items

If an item arrives damaged in transit or is materially defective:

– Contact Customer Service within 3 calendar days of delivery
– Provide photos of the damage or defect
– A Return Authorization Number (RAN) must be issued before return
– Upon verification, you will receive either:
• A replacement (if available), or
• A full refund including return shipping

Claims submitted after 3 calendar days of confirmed delivery may be denied.

Returns – Non-Damaged Items

Government Auction does not offer returns for buyer’s remorse, preference changes, or dissatisfaction unrelated to damage or material defect.

However, at our discretion, we may authorize a return request if:

– Customer Service is notified within 3 calendar days of delivery
– The item is returned in original condition
– A Return Authorization Number (RAN) is issued prior to return

If approved, the following applies:

– Item must be postmarked within 10 calendar days of RAN issuance
– A restocking fee of up to $45 per item may apply
– Return shipping costs are the responsibility of the buyer

Late returns or unauthorized returns may be refused.

Re-Listed Items

Items may be re-listed if:

– A previous buyer did not complete payment

– Multiple identical items are available

– A reserve price was not met

Important Note on Appraisals (Assets Only)

Some jewelry listings include Retail Replacement Value Appraisals, which are commonly used for insurance purposes.

Please note:

– Appraisals are prepared by independent third-party firms

– They verify gemstone and metal details

– They do not represent resale or market value

Items should not be purchased with the expectation of reselling at the appraisal amount.

For appraisal questions, you may contact:

info@AIGLABS.com

info@westfieldjewelryappraisers.com

Bid / Offer Refusal

GovernmentAuction.com reserves the right to refuse offers, withdraw items, or resolve bidding disputes. All auctioneer decisions are final.

Shipping Information (Assets Only)

Domestic Shipping

Most items ship within 3–4 business days, though some shipments may take up to 14 days depending on item type and location.

Standard shipping rates:

– Jewelry: $19.95 per item

– Coins: $9.95 per item

– Framed Art: $39.95 per item

– Other Collectibles: $29.95 per item

International Shipping

Buyer’s Premium & Sales Tax

– A 17.5% buyer’s premium applies to all auction purchases

– California residents will be charged sales tax unless a valid Seller’s Permit is provided

Accepted Payment Methods

• Visa
• MasterCard
• American Express
• PayPal
• Zelle
• Cashier’s Checks
• Wire Transfers

Questions or Need Help?

Email: sylviaf@governmentauction.com

Phone: 661.823.1543